Orders on the website www.lecafe-alainducasse.com are delivered in France (Excluding French Overseas Territories), Corsica, Monaco and Europe (Belgium, Germany, Luxembourg).
Our team prepares and packages your parcels at La Manufacture. Your products will be handled and packaged with the greatest care, as our priority is for our customers to receive their orders in perfect condition. This is why our packaging is customized to the requirements and contents of each order.
Our packaging is sealed, robust and insulating. It protects our products from physical impacts during transportation.
The customer commits to picking up their order in the store they have selected during opening hours. The available pick up stores are the following:
Pick-ups are possible the same day for orders placed prior 1:00pm during opening hours.
The products being perishable, the order will be kept up to 7 days after this date.
You will receive a message by email as soon as your package is dispatched including a tracking number, allowing you to stay informed as to whether your package is on-schedule.
Returns are not accepted on coffees in accordance with article L121-21-8 of the French Consumer Code: "The right of withdrawal cannot be exercised for contracts for the supply of goods that are liable to deteriorate or perish quickly"
Should you have any questions regarding your order, we can be reached from Monday to Friday, from 9:00am until 6:00pm, at +33140027690 or by e-mail at firstname.lastname@example.org.