Delivery terms

Orders on the website www.lecafe-alainducasse.com are delivered in France (Excluding French Overseas Territories), Corsica, Monaco and Europe (Austria, Belgium, Finland, Germany, Netherlands, Spain, Portugal, Luxembourg, Ireland, Italy, Sweden, United Kingdom).

Our team prepares and packages your parcels at La Manufacture. Your products will be handled and packaged with the greatest care, as our priority is for our customers to receive their orders in perfect condition. This is why our packaging is customized to the requirements and contents of each order.

Our packaging is sealed, robust and insulating. It protects our products from physical impacts during transportation.

1. DELIVERY IN FRANCE, CORSE AND MONACO

Delivery by Colissimo 

  • Delivery zone: France (excluding French overseas territories), Corse and Monaco
  • Delivery times: 2 to 3 working days
  • Delivery fees: 5€ incl. tax 
  • Free delivery for orders over 40€ incl. taxes

Delivery by Chronopost 

  • Delivery zone: France (excluding French overseas territories), Corse and Monaco
  • Delivery times: before 1:00pm the next day (Monday through Saturday) for an order placed prior 2:00pm on a working day
  • Delivery fees: 20€ incl. tax 

Delivery by courier 

  • Delivery zone: Paris, Aubervilliers, Bagnolet, Boulogne-Billancourt, Charenton, Clichy, Gentilly, Issy-Les-Moulineaux, Ivry sur Seine, Le Kremlin-Bicêtre, Levallois-Perret, Malakoff, Montreuil, Montrouge, Neuilly-sur-Seine, Les Lilas, Pantin, Prés-Saint-Gervais, Saint-Ouen, Saint-Mandé, Saint-Denis, Vanves, Vincennes.
  • Delivery times: same day for orders placed prior 1:00pm on a working day (Monday through Friday) 
  • Delivery fees: 9€ incl. tax 
  • Free delivery for orders over 40€ 

2. CLICK & COLLECT

The customer commits to picking up their order in the store they have selected during opening hours. The available pick up stores are the following: 

  • La Manufacture : 12 rue Saint-Sabin, 75011 Paris 
  • Boutique Cherche-Midi : 47 rue Cherche-Midi, 75006 Paris
  • Boutique Coal Drops Yard : Unit 16, Bagley Walk Arches, London N1C 4DH 

Pick-ups are possible the same day for orders placed prior 1:00pm during opening hours.

The products being perishable, the order will be kept up to 7 days after this date. 

3. DELIVERY IN EUROPE

Delivery by Colissimo  

  • Delivery zone: Austria, Belgium, Finland, Germany, Netherlands, Spain, Portugal, Luxembourg, Ireland, Italy, Sweden, United Kingdom.
  • Delivery times: 3 to 5 working days
  • Delivery fees: 12€ TTC
  • Free delivery for orders over 90€ 

4. TRACKING YOU ORDER

You will receive a message by email as soon as your package is dispatched including a tracking number, allowing you to stay informed as to whether your package is on-schedule.

5. RETURNS

Returns are not accepted on coffees in accordance with article L121-21-8 of the French Consumer Code: "The right of withdrawal cannot be exercised for contracts for the supply of goods that are liable to deteriorate or perish quickly"

Should you have any questions regarding your order, we can be reached from Monday to Friday, from 9:00am until 6:00pm, at +33140027690 or by e-mail at eboutique@lecafe-alainducasse.com.